Introduction

This AI Usage Policy explains how WebVoice uses Artificial Intelligence systems in compliance with:

Regulation (EU) 2024/1689 - AI Act
Italian Legislative Decree 196/2003 (Privacy Code)
Regulation (EU) 2016/679 (GDPR)
Guidelines from the Italian Data Protection Authority (Garante per la protezione dei dati personali)

1. AI Systems Used

1.1 Text-to-Speech (TTS)

Model: Kokoro ONNX
Type: Generative AI for speech synthesis
Risk Level: Limited Risk (AI Act)
Purpose: Convert text to natural-sounding speech

1.2 Speech-to-Text (STT)

Model: Faster Whisper (based on OpenAI Whisper)
Type: AI for transcription and language recognition
Risk Level: Limited Risk (AI Act)
Purpose: Transcribe audio to text with language detection

2. Transparency and Disclosure

In accordance with Article 13 of the AI Act, we inform you that:

You are interacting with an AI system
The AI system is used for TTS and STT processing
AI-generated content may contain inaccuracies
You should verify AI-generated transcriptions
AI-generated speech is synthetic and may not perfectly match human speech

3. Data Processing

3.1 Input Data

For TTS:

Text content you provide
Language and voice preferences
Speed parameters

For STT:

Audio files you upload
Optional language specification

3.2 Processing Location

All AI processing occurs on our servers within the European Union. Your data is NOT sent to external AI services or third-party providers.

3.3 Data Storage

Input data: Processed in real-time, not permanently stored
Output data: Stored only if you explicitly save it
Anonymized data: May be used for model improvement

3.4 Service Limits

To ensure optimal performance and fair resource allocation, the following technical limits apply:

Free Tier:
- STT: Maximum audio file size 50.0 MB
- TTS: Maximum text length 5000 characters
Premium Tier:
- STT: Maximum audio file size 500.0 MB
- TTS: Maximum text length 50000 characters

These limits are enforced to prevent system abuse, ensure service availability, and maintain processing quality. Files or text exceeding these limits will be rejected before AI processing begins.

4. Accuracy and Limitations

AI systems have limitations:

TTS may mispronounce uncommon words or names
STT accuracy depends on audio quality and language
Background noise may affect transcription accuracy
Accents and dialects may not be perfectly recognized
Technical or specialized terminology may be transcribed incorrectly

Important: Always review and verify AI-generated content before using it for critical purposes.

5. Human Oversight

In accordance with Italian AI guidelines:

Users maintain full control over input and output
You can review, edit, or delete generated content
No automated decision-making affects your account
Human review is available for support requests

6. Bias and Fairness

We acknowledge that AI systems may exhibit biases:

Language models may favor certain dialects or accents
Voice models may have gender or cultural biases
We continuously work to improve fairness and reduce bias
We provide multiple voice options for different languages

If you encounter bias or discrimination, please report it to: ai-ethics@webvoice.com

7. Prohibited Uses

You may NOT use our AI systems to:

Generate deepfakes or impersonate individuals
Create misleading or fraudulent content
Violate copyright or intellectual property rights
Generate harmful, illegal, or discriminatory content
Bypass security measures or authentication systems
Create content that violates privacy rights

8. Intellectual Property

AI-generated content:

Belongs to you, the user who requested it
May be subject to copyright of the original input
Should not infringe on third-party rights
You are responsible for ensuring compliance with applicable laws

9. Model Training and Improvement

We may use anonymized data to improve our AI models:

Data is anonymized before use
No personal identifiers are included
You can opt-out by contacting us
This helps improve accuracy and reduce bias

10. Right to Explanation

Under GDPR Article 22 and AI Act, you have the right to:

Understand how AI decisions are made
Request explanation of AI processing
Challenge automated decisions
Request human review

To exercise these rights, contact: ai-transparency@webvoice.com

11. Compliance with Italian Regulations

WebVoice complies with:

Garante per la protezione dei dati personali guidelines on AI
Italian AI Strategy requirements
National guidelines on AI ethics
Sector-specific regulations where applicable

12. Risk Assessment

Our AI systems are classified as 'Limited Risk' under the AI Act:

No high-risk applications
No automated decision-making affecting individuals
Transparency requirements met
Human oversight maintained

13. Incident Reporting

If you experience issues with AI processing:

Report technical errors: support@webvoice.com
Report bias or discrimination: ai-ethics@webvoice.com
Report privacy concerns: privacy@webvoice.com

14. Updates to AI Systems

We may update AI models to improve performance. Significant changes will be communicated. Model versions are tracked for transparency.

15. Contact

For AI-related inquiries:

General: ai-info@webvoice.com
Ethics: ai-ethics@webvoice.com
Transparency: ai-transparency@webvoice.com